Sydney Scones/Sydney High Tea Terms Of Service

TERMS AND CONDITIONS OF SERVICE


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ORDERING
Sydney Scones currently accepts orders online only via www.sydneyscones.com.au, via email support@sydneyscones.com.au or through web chat on the site. It is imperative that all confirmed orders have written documentation.

Sydney Scones reserves the right to cancel or decline orders that do not meet the proper lead time requirements. This also ensures that proper care will be given to all orders accepted, to ensure the quality of our products and services.

Once payment is made, the order will be confirmed and the customer will receive a copy of the invoice via email. Confirmation of order via payment signifies agreement to Sydney Scones Terms and Conditions.

It is the ordering party’s responsibility to provide and ensure Sydney Scones of the complete and correct contact details such as their full name, contact number, email address, complete delivery details if for delivery (recipient, contact number and address), preferred date and delivery or pick-up time.

Sydney Scones Sydney take orders on a first come, first serve basis with all scones made to order. All orders require full payment at the time of ordering.

Sydney Scones reserves the right not to accept an order at any time.


ORDER CHANGES

Changes to orders are permissible at least 48 hours prior to the scheduled pick-up or delivery time but still subject to Sydney Scones approval. A 15% surcharge will apply for last minute changes. All changes must be submitted in writing to support@sydneyscones.com.au


PRICES
All prices on the site are in Australian Dollars, inclusive of GST at 10%. Prices are subject to change without notice. Should the price change within 24 hours of a purchase, customers can cancel their order without penalty.


ALLERGENS
Our kitchen offer products with tree nuts, butter, and eggs. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, soy, milk, egg or wheat allergies. Customers concerned with food allergies need to be aware of this risk. Sydney Scones will not assume any liability for adverse reactions to food consumed, or items one may come in contact with while eating our products.

PAYMENT
Payment can be made online via MasterCard, Visa or AMEX.

Payment via EFT is exclusive to corporate clients with outstanding order history with Sydney Scones and is subject to approval.


CANCELLATION POLICY
Once an order is booked and reserved, cancellation is only possible with at least one week’s prior notice of the delivery or pick-up date. No refunds will be provided for orders that are cancelled with less than 48 hours notice due to costs incurred by the initiation of an order. This includes cancellation due to change of mind, acts of God and other unforeseeable events. In the event that the order is cancelled after the delivery has been made, Sydney Scones will not issue any refund. All order cancellations must be submitted in writing to support@sydneyscones.com.au


PICK-UP
It is the customer’s responsibility to pick-up the order. It is not Sydney Scones responsibility to contact the customer to remind them to pick up their order.

For Denistone Pickup Monday-Friday 9am-1pm.

Wentworth Point Pickup Monday - Saturday 9am-3pm

Any time pick-up time changes must be submitted in writing to support@sydneyscones.com.au at least 48 hours before pick-up. Sydney Scones reserves the right to dispose of the order, should the customer fail to pick up. These orders will not be issued a refund.


DELIVERY

Our delivery area can be found at www.sydneyscones.com.au/delivery-and-payment

Our deliveries are made anywhere between ~9am-2pm Monday-Saturday.

It is the responsibility of the ordering party to ensure that someone will be present at the delivery address to receive the goods during the delivery period selected. Sydney Scones will not be able to wait at a delivery location in the event there is no authorised person to receive the order. For business locations, deliveries will be made via the delivery dock or reception. For residential locations, if no one is present at the address the items will be left at the doorstep or with the concierge.

Sydney Scones accepts no responsibility if both the ordering party and recipient cannot be contacted and will not be held liable to issue refunds for lost or damaged deliveries after dispatches have been made in the absence of the recipient.

It is the responsibility of the ordering party to check the order carefully upon delivery as Sydney Scones does not accept returns once the delivery is completed. Sydney Scones will not be liable for any lost or damaged deliveries after drop-off. In light of this, damages during transit must be reported in writing to support@sydneyscones.com.au with photographic evidence no later than 30 minutes after receipt of the order.

Should the customer wish to have delivery redirected to a different address, a request in writing is required, and should the delivery fee be higher than what was previously charged, payment for the additional fee is required before redelivery.

Once transferred to the recipient upon pick-up or delivery, Sydney Scones relinquishes all responsibility for an order's condition and appearance to the recipient.

Due to our own and Government COVID-19 safety protocols we currently do not deliver to hotels, nursing homes or hospitals. Orders that are placed to these locations will be refunded within 24 hours.


REFUND POLICY
If an order cannot be fulfilled by Sydney Scones upon purchase of the customer, or a suitable replacement cannot be agreed upon, then a full refund will be issued by Sydney Scones

If Sydney Scones cannot deliver or fulfill a paid order on the agreed date stated on the invoice upon purchase, or no alternate delivery date can be agreed upon by both parties, then a full refund will be issued by Sydney Scones

Refund requests due to irreparable and irreplaceable damages during transit must be reported in writing to support@sydneyscones.com.au with photographic evidence no later than 30 minutes after receipt of the order.

Once both parties have agreed that a refund is to be issued the customer should allow 3-4 business days for transfer of funds to be available in the nominated account.


FORCE MAJEURE
Sydney Scones shall not be liable for any failure to perform, where such failure or delay, results from any circumstances outside our reasonable control including, but not limited to, any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, act of government, act of war, act of terror, act of God, or an act from any industrial dispute or strike whatsoever.